Turn two-step verification on or off. If you don't see see Profile or Account options, you can access Note: You can't change your primary alias to an email address that's associated with a work or school account. Open the app and sign in with your work or school account. The message reads as follows:Keep your account Feb 4, 2022 · Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Sign in. Open the Authenticator app, select Add account from the Customize and control icon in the upper-right, and then select Work or school account. phone or the Microsoft account App. On the Start by getting the app page Jan 14, 2023 · our emails began prompting us to use the Authenticator app in order to access our inboxes on desktop. The page changes to show your success. Check if the app has the necessary permissions to send notifications. Thanks for your answer. If none of the above steps work, you On the device you want to trust, go to the Security settings page and sign in to your Microsoft account. Click Add sign-in method. You can use a phone number, or an email address for 2-Step Verification. After you install the Authenticator app, follow the steps below to add your account: Open the Authenticator app. We just need you to provide a security code so we know it was you, and that your account is safe. 2. On the Phone page, type the phone number for your mobile device, choose Text me a code, and then select Next. You can use Authenticator to sign in to your Microsoft personal, work, school or other accounts. Nov 18, 2021 · Once I recovered my other accounts on Microsoft Authenticator, I tried to add my outlook account, but was asked to provide my Microsoft Authenticator code. Users without a smartphone should follow the instructions in the video above, but instead of selecting "Authenticator App" they should select "phone. Learn more about Microsoft Entra ID. Add a new sign-in method for Authenticator. com. You don't need to use the authenticator app. When I check security it is normally foreign hacking attempts . To learn more about the new Outlook sign-in verification feature for Microsoft account and for support, click here. com, but I can't access the "Security info" section. If your company requires a PIN, enter it here. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 5. As per your description, your account is Microsoft365 Work/School account: Based on your given description, you are the admin only and not able to access your account, you need to contact Data protection team because we are from community team, and we are not Sep 15, 2021 · First, ensure you have the Microsoft Authenticator app installed and linked to your personal Microsoft account. Click Next since you have already downloaded the Microsoft Authenticator app. Apr 18, 2022 · Keep getting Microsoft Authenticator prompts. On your mobile device, open Authenticator, or Add an account to the Authenticator app. A few weeks ago, I switched phones, though, and used the old phone to set MS Auth into the new phone. Select Turn on. Open the notification on your phone and select the Verify key. Sign in using another verification method. Point your camera at the QR code provided by your identity provider or follow the instructions provided in your account settings. Find out how to troubleshoot problems and manage your verification settings. If the QR code reader can't read the code, you can select the Feb 19, 2024 · I disabled the MFA, but still ask MFA with Authenticator. The Accounts screen of the app shows you your account name and a verification code. Microsoft Authenticator is a two-factor authentication program that provides added security to your online accounts in the form of an app. Select (+) in the upper right corner. Provide a name for your passkey. Sign in with Microsoft. Outlook -> Authenticator -> Outlook -> Authenticator -> Outlook -> Authenticator -> Outlook -> Authenticator Feb 2, 2024 · To create an app password on a Microsoft account, use these steps: Open Microsoft account (web). Set the Authentication mode for these users/groups If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Enter your username at the sign-in prompt and select Next. See photo below for more details. Select additional security verification. After you've completed this step, you'll need to use an app-specific First, we would like to introduce how to set up Authenticator app on your new phone: generally, contact your Office 365 administrator remove your previous activated device from the Office 365 admin portal and disable MFA for your account, your admin can help you enable again. Type the code sent to you through text message to your mobile device, and then select Next. You will be prompted to Check your Authenticator app and may also be shown a number. Frustrating that I had to burn half a day to figure it out. For information about signing in using the Microsoft Authenticator app see the article, Sign in to your accounts using the Microsoft Authenticator app. Dec 26, 2014 · · I can't sign in to my Microsoft account - Microsoft Support · Help with the Microsoft account recovery form - Microsoft Support · How to recover a hacked or compromised Microsoft account - Microsoft Support. Select Security info from the left navigation pane or from the link in the Security info block. Select Sign out. On the Phone page, type the phone number for your mobile device, choose Call me, and then select Next. Apr 25, 2024 · The Authenticator app can be used as a software token to generate an OATH verification code. Get the app. Enter the Code and URL from Step 1, and then select Finish. : use Authenticator on your phone to approve this sign-in). It’s important to use multi-factor authentication to add an extra layer of security to your online accounts. After entering your username and password, you enter the code provided by the Authenticator app into the sign-in interface. To sign out, go to Outlook. If you aren't prompted to use your camera to scan a QR Code, in your phone's settings For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Under Account aliases, select Make primary next to the email address that you want to use as your primary alias. Approve the request sent to Authenticator. If necessary, I recommend changing your mobile phone number or email address that you use for security verification, as they may no longer be secure. And I now have access. Apr 8, 2024 · Figure 2 Sign-in using Outlook Android app Figure 2 Sign-in using Outlook Android app . Sign in to your Microsoft account Advanced security options. Our top recommendation for modern strong authentication is the Authenticator, which offers the most robust security features, updated the most frequently, for free. This is where the credentials are stored. Download and install the Microsoft Authenticator app - Microsoft Support. com using your azure ID. Use a recovery code: If you have a recovery code that you saved when you first set up Microsoft Authenticator, you can use this code to recover your account on your new phone. Oct 8, 2023 · If I close and reopen the Authenticator app, it attempts to unlock via Face ID and remains stuck on the Unlock screen (see below). It should be fast and easy without making you worry that your account’s personal information might be unprotected. Select OR ENTER CODE MANUALLY. It'll open to show more info. On your new device, install the Google Authenticator app. On your mobile device, open Authenticator, or Sign in to the Advanced security options page of your Microsoft Account. Nov 28, 2023 · Check the App Store for updates. com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Microsoft sends a notification to the Microsoft Authenticator app on your device. Select Save. I can't get my app passwords to work Oct 23, 2023 · Sign in to the Microsoft Entra admin center as at least an Authentication Policy Administrator. Go to the My Profile page at My Account and sign in if you haven't already done so. Follow the instructions on your device. Users can sign in to any platform or browser by getting a notification to their phone, matching a number displayed on the screen to the one on their phone. Microsoft multi-factor authentication allows users to verify authentication using three methods: the Microsoft Authenticator App (default method), SMS text messaging, or an audio phone call. From January 2024, whenever you sign in to your Microsoft personal account, we will start to offer sign-in approval notifications in the Outlook mobile Android app. Apr 16, 2023 · Go to https://account. 2 - Of the 2 options (Scan QR code or Sign in) - I chose Sign in. Since I'm not logged in, I try to log in to the authenticator app. Scroll down to the Passwordless account section and choose to turn the feature On. Uninstall the authenticator app on your old phone. Summary: How users with modern authentication-enabled accounts can quickly set up their Outlook for iOS and Android accounts in Exchange Online. Once done with the steps above, try Add Authenticator as the only way to sign in. About Microsoft Authenticator. Nov 17, 2023 · When I try to log into my work account in Outlook it automatically takes me to the Authenticator app, which then says "Open your Authenticator app and enter the number shown to sign in" but the app is already open. Sometimes this prevents the picture from showing. Log into my MS Office account from my laptop. Select Security info in the left menu or by using the link in the Security info pane. Click the "Advanced security Click Set it up now. Authenticator can be used three ways: Sep 10, 2021 · There was an option there to receive the code thru an email. Click Add. Hope this can help you solving the issue. You'll be asked to approve a notification through the Microsoft Authenticator app, to verify your information. Follow the prompts to set up the app for your account. Tap on the three dots in the upper-right corner of the app. I broke my phone so I'm using a new phone. I clicked the account, it asked me "To set up Microsoft Authenticator, you will need to go to aka. MA. I can access https://myaccount. Support and Resources . If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link To install Authenticator on your Android device. Check the box for Authenticator app or Token, and then click Set up See also. If you see Security info at the top of your screen, select + Add sign-in method. Select "Add account" from the drop-down menu. In order for us to better assist you I need to ask: 1) When you say "Outlook Oct 24, 2023 · In this article. Select Choose a method and then Authenticator app. I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. ms/mfasetup on a web browser". If my understanding above is right, we’d love to help you, since our category focus on general troubleshooting and built-in features in SharePoint Online, the question you mentioned is related to Microsoft Apr 15, 2020 · Then scroll down to "Identity verification apps". Aug 22, 2022 · Outlook App is requesting that you sign in using Authenticator. You can turn off 2-Step Verification for your account. Under the "Security info" section, select "Manage my Microsoft account security info. Use your phone number: If you previously added a phone See also. Add a new account to the Microsoft authenticator app – follow steps from the below URL. To learn what you can do about unusual activity, select one of the following headings. Check the box for Authenticator app or Token, and then click Set up About Microsoft Authenticator. Protect your account with Microsoft Authenticator. Select Add, and then select the type of security key you have, either USB device or NFC device. 1. On the Add a method page, select Authenticator app from the list, and then select Add. On the Enable and Target tab, click Enable and All users to enable the Authenticator policy for everyone or add select groups. Once you have the code, enter it in the text box. Install it on your new phone. A member of my organization is getting a message to begin using Microsoft Authenticator when they try to sign into one of our teams. I can't access my Azure account either. If the user's account can't be accessed via browser then, please feel free to contact our dedicated team that deals with Microsoft Authenticator related issues, please feel free to post this on microsoft-authenticator On the Add a method page, select Phone from the list, and then select Add. The Scan the QR code page appears. If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. Choose Mobile app from the dropdown. Browse to Protection > Authentication methods > Microsoft Authenticator. However, based on your description, we know you are the only Mar 23, 2023 · 3 answers. Check the box for Authenticator app or Token, and then click Set up On the Add a method page, select Phone, and then select Add. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. Tips: If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Authenticator can be used three ways: Mar 22, 2023 · Thank you for posting in Microsoft Community. According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. Go back to the page where you removed it and this time choose to set up the app. " Nov 4, 2023 · I sincerely apologize for the issue with your account recovery, I am a user myself and understand how frustrating this is. Select Security Info, select Add method, and then select Security key from the Add a method list. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. If you have already registered, you'll be prompted for two-factor verification. On your old device, create a QR code: In the Authenticator app, tap Menu Transfer accounts Export accounts . Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support. Doing this overwrites the existing work account. Go to the Security settings page. microsoft. Jan 7, 2021 · Westend61/Getty Images. Sign in with your credentials (as needed). You will have option like "other ways to sign" or "I don't have access to my Microsoft Authenticator App" If you're able to login, you can disable authenticator temporarily. Microsoft Authenticator is a free app that helps you sign in to all your accounts without using a password - just use a fingerprint, face recognition, or a PIN. However, depending on how your Office 365 admin set up 2-step verification for your organization, you might be able to change your to all of your online accounts. I'm trying to log into my school email but I need to use the authenticator app to 2fa. Under Additional Security Options, you’ll see Passwordless Account. When it asks for me to use my Microsoft authenticator, I open the authenticator app. Windows Hello for Business Microsoft Authenticator app FIDO2 security keys. The email gives me a two-digit code and tells me to check the authenticator but there isn't anywhere to enter the number or approve a code. Very much appreciate the help from the community. or download and install Authenticator from the Google Play store. On your mobile device, open Authenticator, or Jan 6, 2022 · Thank you for querying in this forum. We understand that you're unable to log in to you Outlook on both your phone and laptop due two-factor authentication. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. Select the Authenticator app as your method. If you're having trouble getting your verification code for your personal Microsoft account, see Troubleshooting verification code issues. Sign in to your Microsoft account if prompted. In the Google Authenticator app, tap Get Started. Apr 7, 2021 · To setup QR verification on the mobile, follow the below steps. Select your account name in the top right, then select profile. Go to Manage how you sign in to Microsoft. Jan 12, 2022 · · I can't sign in to my Microsoft account - Microsoft Support · Help with the Microsoft account recovery form - Microsoft Support · How to recover a hacked or compromised Microsoft account - Microsoft Support. To create a passkey for your Microsoft account, follow these steps on the device for which you’d like to create a passkey: Sign in to your Microsoft account Advanced Security Options. Hello community. Note. Use Passcode or Biometrics: If you have a passcode or biometric lock on your iPhone, you can try unlocking the Microsoft Authenticator app using your phone's passcode or biometrics 3. Signing in to all your online accounts shouldn’t be a hassle. Before you can back up your credentials, you must have: A personal Microsoft account to act as your recovery account. Once installed, whenever you sign in to your Microsoft personal account, you will see sign-in requests appear either on the lock screen or in the Outlook mobile Android app. Note: As part of setting up this account, you’ll be given a QR code to scan with your device; this is one way we ensure Sign in to an application or service such as Microsoft 365 using your username and password. You'll be asked to unlock your device. Aug 1, 2018 · Microsoft Authenticator allows you to unlock your Windows 10 PC using your Windows smartphone. 3. Add Authenticator as the only way to sign in. To enable backup and recovery, go to the app settings and select "Backup". Sign in or create an account. If you have any other Microsoft account sign in issues, use our Sign-in helper tool. The app is what is showing me… May 30, 2023 · My authenticator isn't working with my laptop when I try to log into my Microsoft 365 email. When you open the Outlook Mobile App, it prompts you to go to Authenticator. If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Enter your username at the sign-in prompt and select Next. Note: VOIP numbers cannot be added as a way to sign in or get verification codes. My email on my phone works fine. Then they can use their biometric (touch or face) or PIN to confirm. 3 - Typed my email when prompted. The authenticator app always said the “QR code already used” and the account on the Authenticator shows "Sign in". We'll send a security code to the new number or email to confirm. Note that if you already have Microsoft Authenticator configured on your phone, you can continue to use it to sign in. 4 - Typed my password. Choose "Work or school account" and follow the prompts to add your account. If your question wasn't answered here, we want to hear from you. Choose Authenticator App from the drop-down list. On your computer, go to Advanced security options in your Microsoft account dashboard. When you launch Authenticator, it prompts you to enter the code found in the Outlook App. Download Microsoft Authenticator. After you've completed this step, you'll need to use an app-specific Learn how to sign in to your work or school account using your phone, text, or Microsoft Authenticator app. Apparently in order to log in to Outlook you need to use the authenticator app which unfortunately was in your old phone that you don't have anymore. You'll be prompted to verify your identity. Then click on Turn off all existing apps. " 4. Learn how to use the Microsoft Authenticator app as your verification method for Outlook sign-in. If for some reason you're unable to use your primary sign-in method, you can use another previously set up verification method. Is there anything else I can help you with? Best regards, Mário. For now, it requires a Bluetooth connection, so all you have to do in order to unlock your PC using your smartphone is to pair two devices. May 6, 2024 · The Authenticator App turns any iOS or Android phone into a strong, passwordless credential. ”. Click Next. The logic should be: reset password -> Outlook prompt for password -> you input password -> but more information is required (i. Under Additional security and Two-step verification choose Turn on or Turn off. It's a competitor to other two Nov 12, 2017 · Without the authenticator and the backup email accounts then you won't be able to prove ownership on the account and you'll have to setup a brand new one. Follow the on-screen instructions, including using your mobile device to scan the QR code, and then select Next. Go to the Security basics page and sign in with your Microsoft account. I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. In the drop down box under What's your preferred option, choose Notify me through app. Scan the QR code. If it matches your activity, tap “Approve. The verification code provides a second form of authentication. It seems like you had added your account in the Authenticator app in previous. On your iOS device: Tap Settings. I hope that helps. As an end user you can’t turn off 2-step verification. Make sure " Receive notifications for verifications " is selected. Authenticator can be used three ways: Mar 4, 2024 · To resolve this issue, please follow these steps to make sure the account is added in the authenticator: Open the Authenticator app on your new phone. Select Add a new way to sign in or verify then choose how you would like to receive security codes. I obviously don't have the code because the outlook account hasn't yet been added to Microsoft Authenticator, and so I'm stuck in a loop. Sign in to https://myapps. Under "Backup", enable the iCloud backup toggle. During the setup process, select "Enter a recovery code" and follow the prompts to enter the code. Choose whether to receive the code through email, text, or an authenticator app. Note: We will start to offer sign-in approval notifications in the Outlook for Android app from January 2024. Follow the prompts to complete the removal process. Follow the prompts to verify your account. Follow the instructions shown on the screen. You should now be signed in. Select Face, fingerprint, PIN, or security key. Jun 10, 2023 · The authenticator helps you identify whether your login is normal. Note: If you aren't sure which type of security key you have, refer Dec 13, 2021 · But before you do that log in first to the Microsoft Account you want to remove from the app using a web browser and remove the authenticator app from the security information page as described in our Set up the Microsoft Authenticator app as your verification method guide. I changed my phone and I can't install my account again on the new phone (it asks me for a code in the old Auth app -the old phone is gone-). " 5. So, I tried that account on my two phones. Nov 10, 2023 · If you able to use email option, please try to disable MFA temporarily. Select the check box for Don't ask me again on this device. Manage passwordless authentication with Microsoft Entra. Select your account initials or account picture at the top corner of your Inbox. Apr 22, 2024 · Firstly, I would like to apologize for the inconvenience that this has caused you. Delete Fingerprint: If you have Touch ID set up on your iPhone, try deleting your fingerprint to prompt the passcode prompt to Jul 12, 2021 · Welcome to the Microsoft Community. Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account , followed by Scan a QR Code. Then, confirm your approval by entering a biometric or PIN authentication method. Follow the steps to download, install, and add the app to your security info page, and scan the QR code to verify your identity. Feb 23, 2024 · I need to remove the Authenticator App link from my Microsoft account. Then, select Add method in the Security info pane. Users with modern authentication-enabled accounts (Microsoft 365 or Office 365 accounts or on-premises accounts using hybrid modern authentication) have two ways to set up their own Outlook for iOS and Android accounts: Auto-Detect Jul 20, 2023 · The Microsoft Authenticator app requires an internet connection to send verification codes. According to your description, you cannot sign into the Authenticator app because it asks to retrieve the code from the app itself. There’s another Microsoft Community post reporting the same issue. Choose Add a new way to sign in or verify. Jan 4, 2022 · Stuck in Microsoft Authenticator loop. Your security info is updated and you can use phone calls to verify your Jun 29, 2023 · The first time I set-up my account, I chose MS Authenticator as MFA source, and nothing else. Select the authenticator app you want to remove and click "Remove. Select Send notification. Authenticator can be used three ways: If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Enter your username at the sign-in prompt and select Next. However, when I tried to create a new account with the same email address, I have the same problem again: It asks me to enter a security code from the old authenticator. Our built-in authentication tools are designed to help you quickly and securely sign in to the apps and services you love. Depending on what you see on your screen, the steps will vary: If you see Keep your account secure at the top of your screen, select Next . Click the Security tab. Microsoft Return to the Set up your account page on your computer, and then select Next. Click Set up. But you can always trust the authenticator, unless you lose your tied phone. Dec 14, 2022 · From your description, it seems that you are trying to login, however the notification in Microsoft Authenticator app didn't pop up. Sign in to your Google Account. Select Authenticator app, and then select Add . It's not advisable to do that however. Finally, follow the on-screen prompts, and then approve the Sep 21, 2022 · reinstall the app. Click Set it up now. Later you may remove the account from the Authenticator app and your account is no longer added Once you remove your password from your account, you will need to sign in using a passwordless method like the Microsoft Authenticator app, Outlook for Android, Windows Hello, physical security keys, or SMS codes. e. Post your question to the Microsoft Authenticator forum to get help from the community. About whether a VPN in Vietnam will somehow get your Oct 15, 2019 · Based on the screenshot it seems that your organization is using 2-step verification for Office 365 and verification method to use is Microsoft Authenticator. Sign in to your iCloud account. Apr 18, 2023 · Our priority is getting every user to sign in with modern strong authentication – passwordless, hardened against phishing, easy to use and adaptable to evolving attacks. Use Microsoft Entra ID to manage Windows Hello for Business, the Microsoft Authenticator app, and FIDO2 security keys for all of your users. Select Add sign-in method. Go to security info. Use these steps if you see this screen: Click here. I have uninstalled the app, reinstalled it, recovered from my iCloud backup and restored all my Microsoft accounts, both corporate and personal Oct 20, 2023 · Sign in to your Microsoft account. . May 14, 2023 · Download and install the Microsoft Authenticator app on your mobile device. However, when trying to add my work account on MS Authenticator app, these are the steps I go thru: 1 – Clicked on ‘Add work account’. Protect your personal and business data from outside breaches by securely logging into your organization's applications with Microsoft's mobile authenticator app. If you don't have an account set up in the Authenticator app, you'll see a large blue button that says Add account. Review the details of the sign-in request. Open the app and go to the “Approve” tab. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. Answer the verification phone call, sent to the phone number you entered, and follow the instructions. vj wr uv bb mk au ah wz gw kq